These Shipping Terms outline the policies and procedures for shipping orders placed with Brillify Merch LLC. By placing an order with us, you agree to the following terms.
1. Order Processing and Dispatch
- Order Processing: Once an order is placed ,we will begin processing it as soon as possible. Standard order timelines are 10-15 business days. During Peak seasons or for custom merchandise processing times may vary.
- Order Confirmation: You will receive an email confirmation upon placing your order. This email will include an estimated processing and delivery timeline.
- Order Dispatch: Orders are typically dispatched within 10-15 business days following proof approval. Expedited timelines may be available for select products. If you have specific delivery requirements, please consult your account manager.
2. Shipping Methods and Options
We offer several shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 3-5 business days after order processing.
- Expedited Shipping: Estimated delivery within 1-2 business days after order processing. Additional charges may apply.
- International Shipping: For orders outside the USA, estimated delivery times and charges vary depending on the destination.
Shipping charges will be calculated at checkout based on the selected shipping method, destination, and order size.
3. Shipping Costs and Free Shipping
- Shipping Costs: The shipping cost is calculated based on your location, shipping method, and the weight/volume of your order. The total cost will be displayed upon quotation
- Free Shipping: We may offer free shipping on orders above a certain value. Please refer to our website or promotions for details on current free shipping offers.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order on the carrier’s website.
5. International Shipping and Customs
- Duties and Taxes: International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees charged by Brillify Merch LLC.
- Customs Delays: Please be aware that customs processing can delay deliveries. We are not responsible for such delays and recommend checking with local customs for estimated processing times.
6. Lost, Damaged, or Delayed Orders
- Lost Packages: If your order does not arrive within the estimated delivery timeframe, please contact us at info@brillify-merch.com for assistance. We will work with the shipping carrier to resolve the issue.
- Damaged Items: If any items arrive damaged, please notify us within 30days of receiving your order, and provide photos of the damaged items. We will assess the situation and may offer a replacement or refund.
- Delayed Shipments: We are not responsible for delays due to weather, carrier issues, or other factors beyond our control. In the event of a significant delay, we will keep you updated with any information we receive from the carrier.
7. Returns and Refunds for Shipping Issues
- Shipping Error: If we ship an incorrect item or the order is incomplete, please contact us within 30 days of receiving the order. We will arrange for the correct item to be sent or offer a refund for the missing item.
- Non-Returnable Custom Items: Customized items are generally non-returnable unless there is a defect or error on our part. Please review your design and order details carefully before finalizing your purchase.
